New installation Windows 10 keeps crashing

I bought a Product Key from Microsoft and did a clean install of Windows 10 as my OS was counterfeit. Now I can login and get to the desktop but after about 2 minutes, it crashes. I’ve tried it several times and it keeps doing the same thing. Blank black screen with no error codes. I’ve tried Troubleshooting, Microsoft Updates, changing my account, checked the graphics driver (NVidia GEForce 820M), restarting every time and it hasn’t improved. Do you have any suggestions as to why this may be happening and what I can do?

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Thank you for posting the query on Microsoft Community.

I highly appreciate your efforts and time.

I suggest you to try the steps provided in the link below and check if it helps.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

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Follow whichever method will work here for How To Access Advanced Startup Options in Windows 8 or 10 . Note that Method 1 will sometimes work pressing Ctrl+Alt-Del to access Power icon in corner, to then press Shift + Restart.

But without access to the OS you may need to Create Windows 10 Installation Media to boot into Repair console on second screen, or if you haven’t made one yet use another WIndows 10 PC to Create a recovery drive — Microsoft Windows .

From the Troubleshoot options choose Startup Settings, first try Last Known Good Configuration, then if that fails to start Windows try to get into Safe Mode with Networking.

From Safe Mode w/Networking type Update in Start Search box to Check For and expedite Updates that may be critical but are taking their time to install, right click Start button to open Device Manager, import any missing or erroring drivers from the PC or Device’s Support Downloads webpage. How to: Install and Update drivers in Windows 10 — Microsoft Community

If Safe Mode is stable the problem is most likely drivers, but could also need disinfection, System file repair or repair of the image. Most of the Upgrade problems seen are corruption passed from the old OS.

Download, install, decline trial version, update, then run full scans with Malwarebytes and AdwCleaner.

Uninstall any bloatware anti-virus like Norton, McAfee, AVG or Avast, enable built-in Defender to test performance. Use the special Uninstallers (removal tools) for common antivirus software — ESET Knowledgebase .

Right click the Task Bar to open Task Manager, on Startup tab disable everything until your install stabilizes, then only restore those you know for sure you absolutely need starting with Windows – none of them really need to unless you want them.

From the Advanced Options Command Prompt, or within Safe Mode accessing an Elevated Command Prompt , Copy and Paste or type each of these commands, each followed by Enter:

sfc /scannow

Dism /Online /Cleanup-Image /RestoreHealth

If it prompts for Sources file, mount or insert Windows 10 installation media, locate install.wim or .esd file in Sources folder, substitute it’s path in the following command:

Dism /Online /Cleanup-Image /RestoreHealth /Source:wim: Full Path to install.wim file :1

(or) Dism /Online /Cleanup-Image /RestoreHealth /Source:esd: Full Path to install.esd file :1

sfc/ scannow

Exit

If at any time you are returned enough functionality but still have problems with an app then Troubleshoot problems with an app — Windows Help .

If Safe Mode doesn’t help stabilize things then return to Advanced Startup Options in Windows 8 or 10 . If necessary you might need to Create Windows 10 Installation Media to boot into second screen to choose Repair My Computer. Then try System Restore to a stable state, Command Prompt to run above commands including sfc /scannow, Go Back to Old OS, Reset Windows 10 , or do the vastly superior Clean Install Windows 10 which will reactivate if the Upgrade has already activated, or in Fall Update Version 1511 can directly activate with the Windows 7, 8 or 8.1 Product Key (even if embedded) after install at Settings>Update and Security>Activation>Change Product Key. Activation in Windows 10 — Windows Help

If these fail and/or you decide to go back to your previous install you can try to run Factory Recovery from it’s hotkey at boot; find yours by googling the “PC make/model + Run Factory Recovery.” If none then do a Clean Reinstall Windows 7 or Clean Install — Windows 8 deleting all partitions during the booted install using the Drive Options on the “Where do you want to Install Windows?” screen.

At any time you can rescue your files, which should always be backed up externally if you value them, by booting into a Windows installation disk to Copy & Paste — in Windows Recovery Console , a Linux disk, or Paragon Rescue Kit Free Edition File Recovery Wizard to copy files to USB flash stick or an external or another hard drive.

Then immediately without installing any programs or anti-virus besides Microsoft Security Essentials in Windows 7 or built-in Defender in Windows 8 fully update, Activate, save a System Image in Backup Center so you can go back at any time.

Then Install Windows 10 using the media creation tool — Windows Help . Choose the second option «Create Media for another PC» to make bootable flash or DVD media to keep for any needed repairs or reinstall, and can be run from Desktop to Upgrade. This media also gives you an extra option to «Save Nothing» during the Upgrade which overcomes Upgrade choking on corruption or bloated factory installs and gets as close to a superior Clean Install as an Upgrade can get.

To run the Upgrade the media must be opened in Windows 7/8.1, then right click Setup file to Run as Administrator.

If asked do not insert a Product Key at any time, just click Skip or Next.

If you want to maximize chances for a successful Upgrade, then choose to Save Nothing so the Upgrade has much less to choke on and has less problems after install. Make sure your files are backed up separately and you have your program installers and any Product Keys for programs like Office

To improve the Upgrade’s chances turn off everything at Startup:

In Windows 7, type msconfig in Start Search Box, uncheck everything on Startup and Services tabs, after Hiding all MS Services . Apply, restart.

In Windows 8.1, right click Task Bar to open Task Manager, disable everything in Startup Tab, Apply, Reboot.

Uninstall any anti-virus except Defender. Bloated AV’s like Norton, MacAfee, AVG and Avast need to have special Uninstallers (removal tools) for common antivirus software — ESET Knowledgebase .

Immediately after install , type Update in Start Search box to Check for Updates, expedite these through requested restart, then check again until no more are offered.

Next right click Start button to open Device Manager, import any drivers still missing from the PC or Device’s Support Downloads webpage. How to: Install and Update drivers in Windows 10 — Microsoft Community

Stick with built-in Defender in Windows 10 for best performance and adequate protection. If you get infected add the inexpensive Real Time protection from the best-in-class free malware scanner Malwarebytes . No one I’ve had do this has ever been infected again. I’d also periodically scan with Malwarebytes, SUPERAntiSpyware or the more powerful AdwCleaner scanners, also best-in-class and free.

After it’s set up and running best, save another System Image Backup.

I’ve tried to write these steps as simple as possible. But if you have a problem following the guidelines or illustrated tutorials, try to find a friend or family member who can help you work through them. I will also help you as much as you need, for as long as necessary.

Feel free to ask back any questions and keep us posted on how it goes.

Over 100,000 helped in forums for 11 years. I don’t quit for those who are polite and cooperative.

Windows 10 keeps randomly crashing, freezing, locking up requiring a hard shut down

I was beginning to really like Windows 10 but now it keeps freezing and requiring a hard shut down. It used to be very infrequent and now it is happening many times a day. Is this a known issue and are there any solutions to fix this?

Looks like I will be reverting back to Windows 7 soon.

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Thank you for posting in Microsoft community.

I suggest you to follow the steps below and check, if it helps:

Method 1: Perform System File Check (SFC), and then check if this fixes the issue.
Follow the steps:

Method 2:I would also suggest you to run the System update readiness command. It detects incorrect manifests, cabinets or registry data, it may replace the incorrect data with corrected version available. Follow the steps.
1. Press Windows key + X.
2. Click command prompt (Run as administrator).
3. In the Administrator: Command Prompt window, type the following commands. Press Enter key after each command:
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
To close the Administrator: Command prompt window, type Exit, and then press Enter.

Method 3: Try to perform Automatic Repair in Windows recovery tool that can fix certain system problems that might prevent Windows from starting. Automatic Repair scans your computer for the problem and then tries to fix it so your computer can start correctly. Download a Windows 10 ISO in DVD or USB.
a) After you boot your computer using Windows DVD or System Repair Disc, a black screen appears with gray text «Press any key to boot from CD or DVD». Press any key.
b) Select the correct time and Keyboard type.
c) Click Repair your computer in the lower left corner.
d) Select Troubleshoot from Choose an option screen.
e) Click advanced options in Troubleshoot screen.
f) Select Automatic repair.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

Windows 10 keeps crashing/freezing/resrtarting

I’ve been experiencing system issues with windows for a few month, but it’s keep getting worse overtime.

at the beginning, I used to get blue screen with different error cods every now an then, but now the computer freezes and can’t even reach the blue screen, and I had a sudden shutdowns 2 times

I thought it’s due to the low space available on the hard drive, so I got a new one and I cloned the data, but the issue didn’t get resolved.
It happens randomly, sometimes when I’m playing games (Fifa 18), when using web browsers (chrome or firefox), or even when I’m trying to scan for errors.

AMD FX 9370 4.40GHz

AMD Radeon HD 7970
SSD 500 GB Samsung evo 850 (400 Gb available)

HD 2 TB WD Black SATA-III 7200RPM

32GB (8GBx4) DDR3/1600MHz Dual Channel Memory

GIGABYTE GA-990FXA-UD3 AMD 990FX Socket AM3+ ATX Mainboard

Windows 10 home x64 (10.0 — build 16299)

GPU driver version: 23.20.15015.1002

What I have tried:

Disk Error checking

Optimize and fragment driver

CMD: SFC /scannow

windows memory diagnostic

Resource & Performance Monitor

Lolo system mechanic

unmount, and remount hardware

Blue screen stop codes I have experienced:

PAGE_FALT_IN_NONPAGED_AREA what faild: V0700vid.sys

ATTEMPTED _WRITE_TO_READONLY_MEMORY what faild: NTFS.sys

At this point, I’m not sure what to do as I’m looking for a way to fix this issue without doing a reset or a reformat

right now I’ve been using the pc for couple hours on «safe mode with networking» and it’s working fine so far

I’d apprieciate any help!

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I’m Greg, an installation specialist and 8 year Windows MVP, here to help you.

Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki.

If any steps cannot be performed normally then try them in Safe Mode with Networking: https://www.digitalcitizen.life/4-ways-boot-saf.

But remember that Factory or Upgrade installs are inferior installs which most enthusiasts won’t even run because they’d expect endless issues. Consider doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki.

Make sure during the booted install you follow the illustrated steps to delete all partitions down to Unallocated Space to get it cleanest, then click Next to let it auto-create the needed partitions, format them and begin install — this makes it foolproof.

There is also an automated Refresh that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn’t clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it’s resolved.

Over 100,000 helped in forums for 11 years. I don’t quit for those who are polite and cooperative.