Troubleshoot problems updating Windows 10

In Windows 10, you decide when and how to get the latest updates to keep your device running smoothly and securely. This article will help you answer questions and troubleshoot common problems with your Windows 10 update.

If you’re looking for info on how to activate Windows 10 or to verify that your installation of Windows 10 is activated, see Activate Windows 10.

Have issues installing Windows updates? Start here.

Your device may not be able to update to the latest version of Windows 10 for a few reasons. The following tips can help you pinpoint the issue affecting your device.

Before you begin, make sure your device is plugged into a power source and connected to the internet. Then, try the steps listed below to get your PC to update.

Some updates require administrator access. If your account doesn’t have administrator access, see Create a local user or administrator account in Windows 10. Or if someone else at home or in your office has an administrator account on your device, try asking them to install the updates.

Before trying any of the solutions below, make sure you back up your personal files. You can use File History to back up your files to another drive, or insert a USB drive and use File Explorer to drag and copy important files to the USB drive. If you’re signing into Windows with a Microsoft account, your system settings will be automatically restored after updating, once you’re connected to the internet.

You can also back up your files with OneDrive. For more info, go to Back up your Documents, Pictures, and Desktop folders with OneDrive.

Make sure that your device has enough space. Your device requires at least 16 GB of free space to upgrade a 32-bit OS, or 20 GB for a 64-bit OS. If your device has a small hard drive, you may need to insert a USB drive to update it.

If your PC is running low on storage, try the techniques at Free up drive space in Windows 10.

Many updates require you to restart your device. Save your work and close all open applications. Then, select Start > Power , and select either Update and restart or Update and shut down.

Even if you have downloaded some updates, there may be more available. After trying the preceding steps, run Windows Update again by selecting Start > Settings > Update & Security > Windows Update > Check for updates. Download and install any new updates.

Remove any external storage devices and drives, docks, and other hardware plugged into your device that aren’t needed for basic functionality. Then try to run updates again and see if this resolved your issue. If it didn’t, continue to the next tip.

If you’ve added hardware to your device, check for third-party driver updates and installation instructions on the hardware manufacturer’s website. Update any drivers, then try to run updates again and see if this resolved your issue. If it didn’t, continue to the next tip.

In the search box on the taskbar, type device manager, then select Device Manager from the list of results.

In the window that appears, look for any device with a yellow exclamation mark next to it. (You may have to select each category to view the list of devices.) Select the device name.

Select Action, and then choose either Update driver or Uninstall to correct the errors.

Common troubleshooting questions

If you are receiving an error message with a specific error code, try running the Windows Update Troubleshooter. If that doesn’t resolve the issue, see Fix Windows Update errors and follow the instructions to help resolve common update issues.

The time required to download and install updates depends on connection speed, network settings, and the size of the update. If the installation remains stuck at the same percentage, try checking for updates again or running the Windows Update Troubleshooter.

To check for updates, select Start > Settings > Update & Security > Windows Update > Check for updates.

To get help, in the search box on the task bar, type get help, then select Get Help from the list of results. To leave feedback if you run into further problems, in the search box on the taskbar, type feedback hub, then select Feedback Hub from the list of results.

Windows 10 is the most secure Windows ever, and we recommend you stay updated to protect your PC from security risks and to keep it running smoothly. However, you can temporarily pause updates as well as schedule a restart to install updates at a time that’s convenient for you.
Learn how to temporarily pause updates
Find out how to schedule a restart to install updates at a convenient time

You will only receive a notification when it’s time to restart your computer to apply the installed updates.

If you need to know where you left off in your work after an update, use Timeline to jump back in.

To get started with Timeline, select Task View on the taskbar, or press the Windows logo key +Tab and select the activity you want to resume.

Monthly quality updates on Windows 10 are quite small and have a minimal impact on data usage. Feature updates typically happen twice per year, and you can control when to install them. They require more data but are less frequent.

If you’re on a metered connection, some updates for Windows won’t be installed automatically. Metered connections in Windows 10

Your computer might be slow for a number of reasons, but updating to the latest version of Windows 10 can improve its performance. For help with a slow computer, see Tips to improve PC performance in Windows 10.

If you’re having trouble finding your files after an upgrade, see Find lost files after the upgrade to Windows 10 for other things to try.

Warning: Microsoft only recommends trying the procedures in this section if you’re comfortable working in the command line. These procedures require administrator permissions on your device.

In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options. Select Yes. Next, in the window that appears, type the following commands one at a time, including the spaces as shown. After you type each command, press Enter. Then let each command complete before you type the next command.

net stop wuauserv

ren %systemroot%\softwaredistribution softwaredistribution.bak

ren %systemroot%\system32\catroot2 catroot2.bak

net start wuauserv

After all these commands are completed, close the Command Prompt window and restart your computer.

In some instances, third-party antivirus or security software can cause errors when you try to update to the latest version of Windows 10. You can temporarily uninstall this software, update your PC, and then reinstall the software after your device is up to date. We recommend using third-party antivirus or security software that’s compatible with the latest version of Windows 10. You can check compatibility by visiting the software manufacturer’s website.

Note: Before uninstalling software, make sure you know how to reinstall your programs and that you have any necessary product keys.

In the search box on the taskbar, type command prompt, and then select Run as administrator from the list of options. Select Yes. In the window that appears, type the following command, including the space as shown:
chkdsk/f C:
and then press Enter. Repairs will automatically start on your hard drive, and you’ll be asked to restart your device.

A clean restart starts Windows with a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update that may cause issues updating your PC.
Learn how to do a clean restart

In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.

In the window that appears, type this command including spaces as shown:
DISM.exe /Online /Cleanup-image /Restorehealth

Press Enter. When the command operation has run successfully, you’ll see a confirmation message from Command Prompt that says, “The restore operation completed successfully” or “The operation completed successfully”.
Note: If you don’t see a confirmation message, retype the command and try again.

Next, type this command, including the space as shown:
sfc /scannow

Press Enter. Wait until the sfc scan verification reaches 100% completion, and then close Command Prompt.

Try running the Windows Update again.

Go to the software download page and select Download tool now to download the clean installation tool. Make sure to carefully read the notes on the software download page before using the tool.

Still stuck?

Contact Microsoft support if you continue to have problems with your Windows updates.

Windows 10 Update Troubleshooter

О программе

Что нового

• Решение проблем обновления KB4016871, KB4019472 и KB4019473

Системные требования

Поддерживаемые операционные системы: Windows 10 (32-bit и 64-bit)

Полезные ссылки

Подробное описание

Решение помогает устранять проблемы при установке обновлений Windows 10, когда возникают распространенные ошибки обновления системы:

0x80073712, 0x800705B4, 0x80004005, 0x8024402F, 0x80070002, 0x80070643, 0x80070003, 0x8024200B, 0x80070422, 0x80070020

Средство устранения неполадок в Центре обновления Windows 10

Windows 10 Update Troubleshooter является улучшенной версией инструмента устранения проблем предыдущих версий Windows. Утилита проверяет работоспособность службы Windows Update и фоновой интеллектуальной службы передачи (BITS), а также выполняет диагностику сетей Windows.

Рекомендуется перейти в расширенные настройки, нажав по ссылке “Дополнительно” и отключить опцию “Автоматически применять исправления”. Это позволит получить полный контроль над процессом восстановления.

После быстрого сканирования в случае обнаружения проблемы, инструмент выводит список доступных опций:

1. Восстановление повреждений базы данных Windows Update
2. Восстановление компонентов Windows Update
3. Исправления блокировки со стороны брандмауэра Windows
4. Связаться с системным администратором или провайдером для устранения проблем сети
5. Проверка стандартных путей данных Windows Update
6. Исправить: некоторые параметры безопасности отсутствуют или были изменены
7. Проверка наличия файлов и поиск поврежденных файлов
8. Исправить: Регистрация службы отсутствует или повреждена
9. Исправить: неправильные системные время и дата

Как можно видеть, инструмент самостоятельно обнаруживает неисправность и может устранить некоторые из них по согласию пользователя или автоматически.

Если не помогло?

1. Рекомендуется найти самое последнее установленное обновление для Windows 10 и выполнить поиск этого обновления на сайте Microsoft Update Catalog. Скачайте и установите его заново.

2. Если это не сработало, то пользователь должен запустить следующую команду в командной строке:

DISM.exe /Online /Cleanup-image /Restorehealth
sfc /scannow

DISM.exe — это система обслуживания образов, развертывания и управления ими, которая может быть использована для исправления нарушений компонентов.

Вторая команда служит для проверки целостности системных файлов Windows и в случае обнаружения нарушений, для замены на корректные версии.

3. Если предыдущие шаги не помогли, воспользуйтесь утилитой Microsoft Software Repair Tool для восстановления системы.

Trouble shooting in upgraded windows10

I am using HP pavilion laptop with windows 8 as my o s. Yesterday I upgraded it to windows 7. After installation process, I power on my system. The windows 10 page appeared. After entering my system login I’d & Pw the system open the desktop with all my desktop icons. After clicking any icons to open, the system beings to shut down and automatically restart

To the login page. So Everyntime i login the same problem exists. But before upgrading, I never had such problem. Can any body guide me to trouble shoot the issue.

Replies (6) 

Thank you for posting your query in Microsoft Community.

Please try the following and check if it helps.

1. Open the Task manager. Here’s a tip: Press CTRL+Shift+ESC.
2. Click File > Run New Task.
3. Make sure you have a check mark beside “Create this task with administrative privileges”
4. Type Powershell
5. Type the following in the Powershell prompt:
   $manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + ‘\AppxManifest.xml’ ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest
6. Close the Powershell window
7. Reboot.

I suggest you to Update the Windows 10 Drivers and check if it help.

Please refer to the below article “ How to: Install and Update drivers in Windows 10 ”by Mr. Andre Da Costa to update the drivers:

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Troubleshoot external monitor connections in Windows 10

Before considering troubleshooting options, make sure your device is up to date. Select Start > Settings > Update & Security > Windows Update , then select Check for updates. If you need help setting up your external monitors, see How to use multiple monitors in Windows 10.

Note: If you’re having trouble setting up multiple monitors on Surface, see Troubleshoot connecting Surface to a second screen.

Troubleshoot issues that occur when setting up external monitors

If you are trying to set up an external monitor and it’s not working, press the Windows logo key + P to make sure that the Extend option is selected. If the Extend option is selected, try the following troubleshooting tips.

If you’re not seeing what you expect on the external monitor, start with basic hardware troubleshooting:

Disconnect all accessories from your PC. Connected docks, dongles, adapters and other hardware can cause conflicts.

Make sure the cable connecting your PC to your external monitor is secure.

Try changing the cable connecting the external monitor. If the new one works, you know the previous cable was faulty.

Try using the external monitor with a different system. This can help to isolate whether the issue is with the monitor or the primary system

If those didn’t work, here are more possibilities:

If your system has more than one video output port, try plugging your external monitor into one of the other video output ports. Typical ports are HDMI, VGA, DVI, and DisplayPort.

If your system has more than one display adapter, also called a graphics card, you can try switching your system’s default display adapter. For example, on some systems, you can right click your desktop and select the software associated with your additional display adapter. Steps to change the default display adapter vary by device, so contact the manufacturer for more information.

First, to confirm that one external monitor does work with your system, see the above info about using only one.

If you’re able to use one external monitor, but have issues using more than one, it’s possible that your display adapter (also called a graphics card) can’t support more than one monitor. For information on how many monitors your display adapter can support, contact its manufacturer.

Note: If you are trying to use a display splitter extend your display to more than one external monitor, you won’t be able to. The splitter is duplicating the same signal instead of creating two independent signals.

If your device only has one video output port, then by default, you can only support a single external monitor. You’ll need one of the following to support more than one external monitor:

Docking station – To find out if there are docking stations available for your PC, contact the manufacturer of your PC.

USB adapter – If you have a USB-C port, you may be able to use a USB adapter to give your device an additional video output port.

Troubleshoot issues that are occurring with an existing setup

If your setup has been working well, then suddenly stopped, here are a few things you can try.

In some cases, pressing Windows logo Key + Ctrl + Shift + B may fix your issue. If this does not work, see if restarting helps.

To restart your device, select Start , then select Power > Restart.

If that doesn’t work, select Start , then select Power > Shut Down. Then, turn your device back on.

If you are experiencing issues after an update, returning, or rolling back, to a previous version of your display driver may solve the issue. To roll back the driver:

In the search box on the taskbar, enter device manager.

Select Device Manager from the list to open it. Then, select the arrow to expand the Display adapters section.

Right-click your display adapter and select Properties and the Driver tab, and then select Roll Back Driver. If you don’t see a roll back option, reinstall your display driver.

If none of the previous steps work, reinstall your display driver. Here’s how:

In the search box on the taskbar, enter device manager.

Select Device Manager from the list to open it. Then, select the arrow to expand the Display adapters section.

Right click your display adapter, and then select Uninstall device and delete the driver software for this device, then select Uninstall.

You may be asked to restart your computer. Make sure to write down the remaining instructions before you restart.

Open Device Manager again and expand the Display adapters section.

Right click your display adapter and select Update driver.

Select Search automatically for updated driver software and follow the remaining installation instructions.

In the search box on the taskbar, enter device manager.

Select Device Manager from the list to open it. Then, select the arrow to expand the Display adapters section.

You’ll see the manufacturer’s name and the name of your adapter or adapters.

If you’ve tried the steps in this article or don’t see a solution to the problem, use Windows Feedback Hub to file a bug.

Include details about what you were doing or specific steps you were taking when the issue occurred. Log in to the Feedback Hub and follow the instructions to summarize and describe your problem. Next, select your category and then add enough additional info to recreate the problem. Your information helps Microsoft determine the root cause of this issue.

Разработчик:	Microsoft (США)
Лицензия:	Freeware (бесплатно)
Версия:	[09.05.2017]
Обновлено:	2017-05-10
Системы:	Windows 10 32|64-bit
Интерфейс:	русский / английский
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