[Acer Swift 3 SF314-52] Fingerprint reader does not work after using Sleep mode in Windows 10

After waking the computer from Sleep mode, when I attempt to use the finger-print reader, it always complains that «Something went wrong. Please try again.» Cannot log in using my fingerprint, have to use pin or password. It starts to work again if I restart the computer. But it always begins to fail after going into Sleep mode.

I tried to update the «EgisTec Touch Fingerprint Sensor» driver, but it says that 4/13/2017 3.5.3.10 is already the latest driver.

FAQ & Answers

>>>I tried to update the «EgisTec Touch Fingerprint Sensor» driver, but it says that 4/13/2017 3.5.3.10 is already the latest driver.>>>

To check if this driver somehow got corrupted, uninstall it from Device Mgr. Then do a cold boot. Let Win10 redetect the sensor & automatically reinstall the driver. Report back with results. Jack E/NJ

>>>Is a BIOS upgrade recommended? >>>

Absolutely not unless 1.09 specifically states that it addresses this issue. Jack E/NJ

>>>But it always begins to fail after going into Sleep mode.>>>what caught my eye was the description says it fixes wake from sleep issues. >>>

If it were mine, I’d consider the fingerprint sleep mode issue an annoyance. And for me, not a very big one. Certainly not worth screwing with my BIOS firmware because of the apparent ease with which these firmware changes can disable or brick a machine or create other even more annoying issues. Maybe someone else in this community will chime in and try to convince me that I’m a wuss and being too timid. But it’s ultimately your decision. Jack E/NJ

Fingerprint reader on Windows 10?

I’m using Windows 10 Pro on HP Probook 4530s (upgraded from 8.1). I cannot seem to set up fingerprint sign in after the upgrade. I tried reinstalling the Validity fingerprint driver and HP ProtectTools. HP ProtectTools does let me enroll my fingerprints and set up the account, but it doesn’t show up at the login screen. I have enabled biometric log on in Policy Editor, and yet it does not work.

The search results, when I type «fingerprint» shows «Set up fingerprint sign-in». When I click on it, nothing related to fingerprints is shown.

How can I fix this?

Update: I switched to a local account (from the Microsoft account I had been using) and now I can use the fingerprint sign-in and other credentials provided by HP ProtectTools! Is there a way I can use my Hotmail account AND ProtectTools together? Because Cortana needs a Microsoft account to function properly ._.

Replies (20) 

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

7 people found this reply helpful

Was this reply helpful?

Sorry this didn’t help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

7 people found this reply helpful

Was this reply helpful?

Sorry this didn’t help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Yip, same problem. Dell latitude laptop with built-in fingerprint scanner. After two days chatting with Dell and Microsoft I gave up. I too have no option to activate fingerprint scanning in Windows 10. I reinstalled drivers to no avail. Installed Dell Security but it is not working with Windows 10 at all. A search on Windows 10 finds fingerprint sign in setup, but when you click on it, it only gives you password, pin, picture sign in option. My windows don’t have «windows hello» anywhere?

I tried Jellybean’s solution, but it did not work either.

Dell’s solution was to roll back to 8.1. That made me mad as their website stated my Laptop was ready for the upgrade, when clearly it is not. Just tell me it is not ready, then I will wait?

90 people found this reply helpful

Was this reply helpful?

Sorry this didn’t help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

1 person found this reply helpful

Was this reply helpful?

Sorry this didn’t help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I upgraded in place from Windows 8, to Windows 8.1 to Windows 10. The AuthenTec fingerprint reader in my Toshiba Satellite laptop worked better than it ever did as shipped by Toshiba in Windows Vista.

Today I did a clean install of Windows 10. Now the fingerprint reader does not work because I need to activate Windows Biometric Framework. How do I do that? I could see a greyed-out option for the fingerprint reader one of the settings window.

AuthenTec Protector Suite 2012 Common version ps_common5.9.8.7279-64bit that I installed and it works very well. The common refers to machines without WBF Windows Biometric Foundation.

After installing the Common version I checked in Settings again and there is no entry for fingerprint reader any more but I did notice a biometric device and driver.

So the clue for this device at least is to use software that does not depend on WBF.

Настройка Windows Hello или Fingerprint Reader на устройстве Windows 10 или Surface

Теперь вы можете войти в свои устройства Surface или Windows 10 одним касанием или взглядом. Да, Windows Здравствуйте, эта функция Windows 10 может запомнить ваше лицо и сделать вход в систему проще, чем когда-либо. Это на самом деле метод биометрической аутентификации, использующий передовое оборудование, такое как фронтальные камеры и сканеры отпечатков пальцев, для распознавания пользователей. Это дает вам безопасность корпоративного уровня без необходимости вводить пароль.

В этом посте мы узнаем, как настроить распознавание лиц Windows Hello и сканер отпечатков пальцев на устройстве Surface. Чтобы воспользоваться этой новейшей биометрической аутентификацией, сначала необходимо убедиться, что Windows 10 на вашем Surface обновлена.

Проверьте настройки Windows Update и Security в Windows 10 и посмотрите, обновлена ​​ли ваша операционная система. Если вы видите какие-либо доступные обновления, просто скачайте и установите их на свой компьютер.

На самом деле настройка Windows Hello очень проста. Просто перейдите к настройкам входа в настройках учетных записей на устройстве Surface, и вы увидите Windows Hello там.

Ознакомьтесь с пошаговой инструкцией по настройке распознавания лиц на устройстве Surface.

Настройка распознавания лиц или Windows Hello

1. Перейдите в «Настройки»> «Аккаунты»> «Параметры входа».
2. Найдите Windows Hello и выберите опцию Инфракрасная камера.
3. Вы увидите окно «Добро пожаловать в Windows Hello» с кнопкой «Начало работы».
4. Нажмите на кнопку, и ваша система попросит вас смотреть прямо на экран вашего устройства.
5. Хотя ваше устройство может отображать ваше изображение, вы заметите немного света слева от передней камеры.
6. Вам просто нужно смотреть на экран в течение нескольких секунд, и все готово. Следуйте инструкциям на экране, чтобы получить наилучшие результаты. Убедитесь, что ваше лицо находится на расстоянии 6-8 дюймов от экрана Surface.
7. Нажмите «Готово», чтобы завершить процесс.

Если вы не уверены в распознавании, нажмите «Улучшить распознавание» и снова отсканируйте свое лицо другим видом.

После этого вы можете использовать Windows Hello для входа.

Настройка считывателя отпечатков пальцев

Считыватель отпечатков пальцев обеспечивает удобство быстрой разблокировки устройства одним простым касанием. С устройством считывания отпечатков пальцев, установленным на вашем устройстве Surface, вам не нужно беспокоиться о повторном запоминании пароля.

Для настройки устройства считывания отпечатков пальцев на Surface Pro 3 или Surface Pro 4 вам потребуется крышка Surface Pro 4 с идентификатором отпечатка пальца (продается в розницу только в США).

Ознакомьтесь с пошаговой инструкцией по настройке сканера отпечатков пальцев на устройстве Surface.

Настройка считывателя отпечатков пальцев

1. Перейдите к параметрам входа в настройках своих учетных записей.
2. Найдите Windows Hello и выберите опцию «Отпечаток пальца».
3. Выберите «Настроить».
4. Поместите палец на датчик идентификации отпечатка пальца на крышку Surface Pro 4. Вы можете выбрать один или несколько пальцев, которые будут считываться сканером.
5. Вы получите уведомление, когда настройка будет завершена.
6. Войдите в систему одним касанием и наслаждайтесь потрясающими возможностями Surface Pro 4.

См. этот пост, если Windows Hello не распознает лицо или отпечаток пальца.

Fingerprint reader on Windows 10?

I’m using Windows 10 Pro on HP Probook 4530s (upgraded from 8.1). I cannot seem to set up fingerprint sign in after the upgrade. I tried reinstalling the Validity fingerprint driver and HP ProtectTools. HP ProtectTools does let me enroll my fingerprints and set up the account, but it doesn’t show up at the login screen. I have enabled biometric log on in Policy Editor, and yet it does not work.

The search results, when I type «fingerprint» shows «Set up fingerprint sign-in». When I click on it, nothing related to fingerprints is shown.

How can I fix this?

Update: I switched to a local account (from the Microsoft account I had been using) and now I can use the fingerprint sign-in and other credentials provided by HP ProtectTools! Is there a way I can use my Hotmail account AND ProtectTools together? Because Cortana needs a Microsoft account to function properly ._.

Replies (20) 

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

7 people found this reply helpful

Was this reply helpful?

Sorry this didn’t help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

7 people found this reply helpful

Was this reply helpful?

Sorry this didn’t help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Yip, same problem. Dell latitude laptop with built-in fingerprint scanner. After two days chatting with Dell and Microsoft I gave up. I too have no option to activate fingerprint scanning in Windows 10. I reinstalled drivers to no avail. Installed Dell Security but it is not working with Windows 10 at all. A search on Windows 10 finds fingerprint sign in setup, but when you click on it, it only gives you password, pin, picture sign in option. My windows don’t have «windows hello» anywhere?

I tried Jellybean’s solution, but it did not work either.

Dell’s solution was to roll back to 8.1. That made me mad as their website stated my Laptop was ready for the upgrade, when clearly it is not. Just tell me it is not ready, then I will wait?

90 people found this reply helpful

Was this reply helpful?

Sorry this didn’t help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

1 person found this reply helpful

Was this reply helpful?

Sorry this didn’t help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I upgraded in place from Windows 8, to Windows 8.1 to Windows 10. The AuthenTec fingerprint reader in my Toshiba Satellite laptop worked better than it ever did as shipped by Toshiba in Windows Vista.

Today I did a clean install of Windows 10. Now the fingerprint reader does not work because I need to activate Windows Biometric Framework. How do I do that? I could see a greyed-out option for the fingerprint reader one of the settings window.

AuthenTec Protector Suite 2012 Common version ps_common5.9.8.7279-64bit that I installed and it works very well. The common refers to machines without WBF Windows Biometric Foundation.

After installing the Common version I checked in Settings again and there is no entry for fingerprint reader any more but I did notice a biometric device and driver.

So the clue for this device at least is to use software that does not depend on WBF.

Fingerprint Reader with Windows 10

‎10-10-2017 04:52 AM

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Email to a Friend
• Flag Post

I have a HP Envy dv7 — 7338EA which I bought new in late 2013 with Windows 8 installed. Shortly after getting the notebook, I upgraded to Windows 8.1 and then, later still, Windows 10. At each upgrade of OS there were some features that appeared to be incompatible with both 8.1 nad Win 10. Conversations with HP Support agents got the response that neither 8.1 nor Win 10 are supported OS’s on this machine. The incompatibilities were not having dramatic effects and I was keen to ensure that I kept bang up to date with Windows to avoid security problems. The main problems were experienced with HP SimplePass and as I really only wanted to use Windows Hello, I uninstalled SimplePass and Win Hello worked fine.

I recently had great difficulty upgrading my machine to Windows 10 Build 1703 (the Creator’s Edition). I eventually managed it with help from Microsoft Support but when the (fresh) install had completed, I was not able to use Windows Hello and the fingerprint reader did not appear to be working. I have ensured that I have a login PIN but when I try to setup Windows Hello, I get the message that it is not available on this machine. I am wondering if I need to install some elements of SimplePass — or perhaps a later version of SimplePass. Perhaps I need to get a separate driver for the fingerprint reader.

Can one of you seriously competent specialists out there give me a hand with this please?