Avaya one x mac os

Tips for Searching Avaya Support

A good query consists of three things:

• Product or Category
• Issue / Symptom / Procedure
• General Details

Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (—) to exclude words, and OR between words. i.e. forwarding OR coverage + «all calls»— remote

Don’t include «special» characters in your search (i.e. &, , *, $, / ,\, . )

The more exact the phrases are to the actual title or string of text in a document, the better the results

Welcome to the Avaya Support Website

Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button.

Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts

Videos and Tips on using the Avaya Support Website can be found here.

Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.

Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat. We are set up for collaborating with you with screen sharing and Web Talk.

Источник

Avaya Communicator® for iPad 4+

Avaya, Inc.

Снимки экрана (iPad)

Описание

Important Note: This application introduces a new mandatory certificate validation requirement for all TLS secured connections. Servers accessed by this application must use certificates that are signed by a certificate authority that is trusted in the iOS operating system. If these conditions are not met, your application will fail to login.

If you are not certain that this certificate requirement is met, please consult your IT Administrator before installing this update.

Avaya Communicator for iPad empowers users with a powerful Unified Communications and Collaboration environment with instant access to individuals, teams and resources and offers integrated multiparty audio, video, presence, messaging, web conferencing and collaboration capabilities.

Key Features:
•Multiparty audio and video conferencing with moderator controls, roster of participants and active speaker indication
•Ad-hoc, Instant and Scheduled audio & video conferencing.
•Content sharing; share a document, portion of your screen or whiteboard
•Local and enterprise directory access
•Dial pad with standard telephone features including answer/make call, hang up, hold and retrieve from hold, mute/unmute
•Multiple call appearances with exclusive Avaya Flare¨ spotlight call selection
•Call history
•Drag and drop voice or email capability
•Enterprise instant messaging and Avaya Aura¨ Presence Services
•Modify or customize presence status (do not disturb, location status, create your own status, etc.)
Benefits:
• Stay connected to your enterprise and make better, faster decisions
•improve customer responsiveness and competitive advantage with expanded knowledge sharing
•Single, integrated client is accessible across platform interfaces and BYOD devices
Enable your iPad for mobile voice and video communications anywhere you have access to Wi-Fi or 3G network
•Use cellular or Wi-Fi data channels for cost-effective communications

General Requirements:
•iPad 2+
•iOS 8 or later

Avaya Aura Configurations:
Avaya Communicator for iPad 2.0 can be deployed in two configurations —
1. VOIP/IM client requiring Avaya Aura R6.2 FP3+.
2. VOIP/IM, video & web conferencing client via Avaya Aura Conferencing 7.2.2+ and Avaya Aura R6.2 FP3+ or Scopia 8.3
Requires access to an Avaya Aura¨ Environment: Avaya Aura¨ Session Manager, Communication Manager, Presence Server, Session Manager and Avaya Aura¨ Conferencing. This application is only supported in Avaya environments where the client can access Avaya configuration services. Please request configuration parameters from your IT administrator.

Avaya Office Configuration:
•Avaya Communicator for iPad 2.0 is an evolution of Avaya Flare Experience and is supported with Avaya Office 8.1 FP1+ and 9.0
•All features of Avaya Flare Experience 1.2 that are supported with Avaya Office 8.1 FP+ and 9.0 carry forward with this update
•All new incremental features added as part of this release ( section New User Features with R2.0 ) are not applicable for Avaya Office configurations

Recommendations:
Avaya recommends that only headphones or headsets that offer Acoustic Shock Protection be used with the Avaya Communicator application in conjunction with the iPad (Such as the Jabra Supreme or the Plantronics Voyager Pro)

Источник

Avaya one-X(R) Mobile Lite 4+

Avaya, Inc.

Снимки экрана (iPhone)

Описание

Avaya one-X® Mobile Lite for iPhone is a telephony dialer application for Avaya CS1000 Mobile Extension features.

Avaya one-X Mobile Lite turns the iPhone into an office phone by delivering your business calls to your mobile device. In addition, you can easily enable or disable the office phone capabilities, allowing you to be reached only when you want.

* Please review “Requirements” and “First-time Setup” below for important Avaya application compatibility and configuration information.

Features:
• One Number — Calls made to your business phone number will also ring on the iPhone. Calls made with the iPhone will display the deskphone caller ID.
• Call Appearance – Initiate calls as if using an office extension.

• One Device — Decide whether to dial with one-X Mobile for business calls, or directly from the iPhone for personal calls, so you will not need multiple phones

Benefits:
• Improved accessibility of mobile employees to customers and colleagues
• Higher productivity of mobile employees through easy access to unified communications features
• Better integration of mobile phones into business operations
• International savings – Avaya one-X Mobile Lite uses the enterprise’s communications infrastructure to save money on international calls
• Cost reduction through better utilization of the enterprise communications network

Requirements:
* Avaya one-X Mobile Lite requires Mobile Extension enabled on Avaya CS1000 in the enterprise.

First-Time Setup (please read):
1) Download and then launch the application
2) You will be prompted to configure the application parameters (contact your company’s network/telecommunications administrator for help with these settings).
2) Select «iPhone Settings» from the main application menu
3) Enter the Feature Name Extensions settings and dialing rules (please note * and # are not supported by the iPhone SDK platform at this time).
4) Enter Emergency Number settings

Источник

Avaya one-X(R) Mobile Lite 4+

Avaya, Inc.

iPhone Screenshots

Description

Avaya one-X® Mobile Lite for iPhone is a telephony dialer application for Avaya CS1000 Mobile Extension features.

Avaya one-X Mobile Lite turns the iPhone into an office phone by delivering your business calls to your mobile device. In addition, you can easily enable or disable the office phone capabilities, allowing you to be reached only when you want.

* Please review “Requirements” and “First-time Setup” below for important Avaya application compatibility and configuration information.

Features:
• One Number — Calls made to your business phone number will also ring on the iPhone. Calls made with the iPhone will display the deskphone caller ID.
• Call Appearance – Initiate calls as if using an office extension.

• One Device — Decide whether to dial with one-X Mobile for business calls, or directly from the iPhone for personal calls, so you will not need multiple phones

Benefits:
• Improved accessibility of mobile employees to customers and colleagues
• Higher productivity of mobile employees through easy access to unified communications features
• Better integration of mobile phones into business operations
• International savings – Avaya one-X Mobile Lite uses the enterprise’s communications infrastructure to save money on international calls
• Cost reduction through better utilization of the enterprise communications network

Requirements:
* Avaya one-X Mobile Lite requires Mobile Extension enabled on Avaya CS1000 in the enterprise.

First-Time Setup (please read):
1) Download and then launch the application
2) You will be prompted to configure the application parameters (contact your company’s network/telecommunications administrator for help with these settings).
2) Select «iPhone Settings» from the main application menu
3) Enter the Feature Name Extensions settings and dialing rules (please note * and # are not supported by the iPhone SDK platform at this time).
4) Enter Emergency Number settings

Источник

Avaya one-X(R) Mobile Lite 4+

Avaya, Inc.

iPhone Screenshots

Description

Avaya one-X® Mobile Lite for iPhone is a telephony dialer application for Avaya CS1000 Mobile Extension features.

Avaya one-X Mobile Lite turns the iPhone into an office phone by delivering your business calls to your mobile device. In addition, you can easily enable or disable the office phone capabilities, allowing you to be reached only when you want.

* Please review “Requirements” and “First-time Setup” below for important Avaya application compatibility and configuration information.

Features:
• One Number — Calls made to your business phone number will also ring on the iPhone. Calls made with the iPhone will display the deskphone caller ID.
• Call Appearance – Initiate calls as if using an office extension.

• One Device — Decide whether to dial with one-X Mobile for business calls, or directly from the iPhone for personal calls, so you will not need multiple phones

Benefits:
• Improved accessibility of mobile employees to customers and colleagues
• Higher productivity of mobile employees through easy access to unified communications features
• Better integration of mobile phones into business operations
• International savings – Avaya one-X Mobile Lite uses the enterprise’s communications infrastructure to save money on international calls
• Cost reduction through better utilization of the enterprise communications network

Requirements:
* Avaya one-X Mobile Lite requires Mobile Extension enabled on Avaya CS1000 in the enterprise.

First-Time Setup (please read):
1) Download and then launch the application
2) You will be prompted to configure the application parameters (contact your company’s network/telecommunications administrator for help with these settings).
2) Select «iPhone Settings» from the main application menu
3) Enter the Feature Name Extensions settings and dialing rules (please note * and # are not supported by the iPhone SDK platform at this time).
4) Enter Emergency Number settings

Источник